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Register to vote Register by 18 June to vote in the General Election on 4 July.
Find out about how we manage unacceptable behaviour consistently and fairly.
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Find out if you’re a trust or company service provider who needs to register for supervision with HMRC under the money laundering regulations.
Find out about the VAT place of supply rules if your business sells digital services to private consumers.
Immigration staff guidance on safeguarding children and adults.
Find out which country’s VAT rules to use when supplying services abroad.
Data on UK Visas and Immigration customer service operations.
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
Customer service standards for work visa applications if you're applying from inside or outside the UK.
Data on UK Visas and Immigration (UKVI) customer service operations.
Find out what unacceptable or unreasonable actions are and how we approach them.
This playbook explains how we use social media at GDS. In it, we share our best practice, what we've learned and what we're planning to do.
OISC online presentation on expectations in consumer care
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