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The team capabilities available on the Digital Outcomes framework.
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Find out about the VAT place of supply rules if your business sells digital services to private consumers.
Find out if you’re a trust or company service provider who needs to register for supervision with HMRC under the money laundering regulations.
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Find out about how we manage unacceptable behaviour consistently and fairly.
Find out which country’s VAT rules to use when supplying services abroad.
Immigration staff guidance on safeguarding children and adults.
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
Data on UK Visas and Immigration (UKVI) customer service operations.
Find out what unacceptable or unreasonable actions are and how we approach them.
OISC online presentation on expectations in consumer care
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