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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
This page brings together departmental annual status reports on customer service telephone lines.
The Insolvency Service's commitment to our customers.
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Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
Data on UK Visas and Immigration customer service operations.
Find out about the VAT place of supply rules if your business sells digital services to private consumers.
Immigration staff guidance on sponsorship customer service standards.
DBS' Associate Director for Innovation discusses the role of AI and automation to support our customer service colleagues and enhance customers' experiences.
A guide for central government departments, public bodies and private partners on prefix number selection for customer service telephone helplines.
How we support HM Revenue and Customs, the Valuation Office Agency and the Home Office to learn from complaints and work with them to improve their service.
Steps to help grow your business - finding finance, mentors, increasing sales and developing products and services
This collection brings together all customer updates published by the Crown Commercial Service (CCS).
Don’t include personal or financial information like your National Insurance number or credit card details.
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