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Detailed guidance, regulations and rules
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Guidance for independent energy suppliers, key documents and events that impact on independent suppliers. Contact details for relevant policy leads.
From today, regulations enforcing consumer protections against hacking and cyber-attacks will take effect, mandating that internet-connected smart devices meet minimum-security standards by law.
A research paper from the CMA
Study of the problems consumers faced with purchases, their impacts on consumers and how successfully they were resolved.
We're seeking your views on how to ensure that our regulatory, competition and enforcement regimes are suitable for the modern economy and the modern consumer.
The CMA is undertaking work on consumer vulnerability.
A speech by Sarah Cardell, CEO of the Competition and Markets Authority (CMA), delivered at the CMA's 10 year anniversary event.
Paper from the CMA's Data, Technology and Analytics (DaTA) Unit, identifying potential harms to competition and consumers from the use of algorithms.
Research into consumer attitudes and behaviours in relation to product safety.
The Consumer Protection Partnership (CPP) brings together organisations within the consumer landscape to better identify, prioritise and coordinate collective action to tackle the issues causing greatest detriment to consumers. Its role is to ensure that important issues do not fall...
Explains how public enforcers can use increased powers from the Consumer Rights Act to stop breaches of consumer law.
New proposals to give consumers confidence to take up smart devices.
Advice for consumers in response to the coronavirus (COVID-19) outbreak in the UK.
OISC online presentation on expectations in consumer care
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