TCM1000181 - How to check the reason for the rejection of a claim

Version 1.0

Changes to previous version - new How to.

Step 1

On the ‘Function Menu’

• select ‘Application’ on the toolbar
• select ‘View’ from the options available. You will be taken to the ‘Key Entry Data’ screen
• enter the customer’s NINO
• select the relevant checkbox
• select ‘OK’. You will be taken to the ‘Select Application’ screen
• select the rejected claim
• select ‘OK’. You will be taken to the ‘Application Summary’ screen
• select ‘Reasons’ in the ‘Status’ field. The reason or reasons for the claim being rejected will be displayed.