Updates: Mail Service Guidance
2024
Appendix: redirection guide: PO Box addressed mail
A7224 - PO Box addresses removed as address migration project is no longer running.
Appendix: redirection guide: compliance
CSFP & CFSRP added to list of caseflow references
Appendix: redirection guide: charities
A7209: Send and collect mail - Link fixed.
Appendix: redirection guide: child benefit
A7209: Send and collect mail - Link fixed.
Appendix: redirection guide: CIS
A7209: Send and collect mail - Link fixed.
Appendix: redirection guide: claims
A7209: Send and collect mail - Link fixed.
Appendix: redirection guide: complaints
A7209: Send and collect mail - Link fixed.
Appendix: redirection guide: customs
A7209: Send and collect mail - Link fixed.
Appendix: redirection guide: Debt Management and Banking
A7209: Send and collect mail - Link fixed.
Appendix: redirection guide: employers
A7209: Send and collect mail - Link fixed.
Appendix: redirection guide: film and production unit
A7209: Send and collect mail - Link fixed.
Appendix: redirection guide: inheritance tax
A7209: Send and collect mail - Link fixed.
Appendix: redirection guide: NICEO
A7209: Send and collect mail - Link fixed.
Appendix: redirection guide: personal tax - self assessment
A7209: Send and collect mail - Link fixed.
Appendix: redirection guide: Personal Tax - structured data capture
A7209: Send and collect mail - Link fixed.
Appendix: redirection guide: stamp duty
A7209: Send and collect mail - Link fixed.
Appendix: redirection guide: capital gains
A7209: Link fixed - send and collect mail.
Appendix: redirection guide: high net worth unit
Link to Send & Collect mail updated to new SharePoint page.
New address for HNWU Wrexham as Wrexham closed & work transferred to Liverpool Regional Centre
Appendix: redirection guide: contents
Added MSG100560 - Large Business
Appendix: redirection guide: compliance
Links for Send & Collect Mail and The Building Directories new SharePoint sites have been updated
Links for Data Guardian, Security & Information Zone and Data Security hand Books have all been updated to take users to the new SharePoint site pages.
2023
Introduction: scope of the guidance
URL changed for send & collect mail to new SharePoint site
Change to Send Mail link
Appendix: redirection guide: employers
Information for Care and support employers requesting to file on paper added
Appendix: redirection guide: PO Box addressed mail
Other BX9 post should be sent to the correct buisness stream by Royal Mail Post and not Royal Mail Relay added under Pay as you earn and self assessment complaints
Appendix: redirection guide: personal tax - self assessment
Non resident trust returns:SA900 and Resident trust returns:SA900 removed from the table as covered in the Trusts & Estates Tax return: SA900
Appendix: redirection guide: charities
Where post is dealt with address updated
2021
Introduction: scope of the guidance
Updated manual's introduction to direct users to Estates Services mail guidance and describe current scope of manual.
Introduction: Role of Estates and Support Services
Description of Estates Services role amended to fix hyperlink and explain ownership of mail service guidance held elsewhere.
Envelopes: Enveloping your own mail
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Envelopes: Mail enveloped by a post room or the Central Mail Unit (CMU)
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Envelopes: pricing in proportion
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Removed introduction page about handling private and confidential mail as covered by other manual pages redirecting users to Estates mail guidance.
Addressing: BFPO addressed mail
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Addressing: Internal Post (HMRC mail via Royal Mail Relay) - Polylopes
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Addressing: External post (International Mail)
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Addressing: external post (UK mail)
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Polylopes: Disposing of Polylopes
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Polylopes: Using and sealing Polylopes
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Tracked/Documented Service: Royal Mail
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Tracked/Documented Service: contents
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Preparing mail for issue by post rooms and Central Mail Unit (CMU): preparing mail for issue
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
Preparing mail for issue by post rooms and Central Mail Unit (CMU): contents
Removed page as new MSG15000 page published redirecting users to Estates Services guidance on sending and collecting mail.
2019
Introduction: Redirection of Mail
Obsolete guidance
Introduction: use of X-ray machines
Obsolete guidance
Introduction: Mail Handling Training Packages
Obsolete guidance
Working in a post room: Royal Mail Post in - Sorting
Obsolete Guidance
Working in a post room: Royal Mail Post in: Recorded/Special in
Obsolete Guidance
Working in a post room: Royal Mail post in: Recorded/Special In – Recording Receipt
Obsolete guidance
Working in a post room: Royal Mail post in: Recorded/Special in - Receipting unopened mail
Obsolete guidance
Working in a post room: Royal Mail Post in: Overseas advice of receipt cards
Obsolete guidance
Working in a post room: Royal Mail Post in: Tracing recorded mail
Obsolete Guidance
Working in a post room: Royal Mail post in: Valuables
Obsolete Guidance
Working in a post room: Royal Mail post in - Magnetic Media
Obsolete Guidance
Working in a post room: Royal Mail Post In - Postage Stamps and Postal Orders
Obsolete Guidance
Working in a post room: Royal Mail post in - Gift received
Obsolete Guidance
Working in a post room: Royal Mail post in - Rail tickets
Obsolete Guidance
Working in a post room: Royal Mail post in: Non enclosure
Obsolete Guidance
Working in a post room: Royal Mail Post in: Returned Letter Service (RLS) mail
Obsolete Guidance
Working in a post room: Royal Mail post in - What to do in the event of...
Obsolete Guidance
Working in a post room: Royal Mail Post out: Introduction
Obsolete Guidance
Working in a post room: Royal Mail Post out: Recorded/Special out
Obsolete Guidance
Obsolete Guidance
Obsolete Guidance
Working in a post room: International Mail: Instruction to the Post Room
Obsolete Guidance
Working in a post room: International Mail - dispatch of mail
Obsolete Guidance
Working in a post room: International Mail - contact numbers
Obsolete Guidance
Working in a post room: Other Courier post in
Obsolete Guidance
Working in a post room: Down Stream Access / UK Mail Envelopes - post out
Obsolete Guidance
Working in a post room: contents
Obsolete Guidance
Working in a post room: Royal Mail Post in: contents
Obsolete Guidance
Working in a post room: Royal Mail Post out: contents
Obsolete Guidance
Working in a post room: International mail: contents
Obsolete Guidance
Obsolete Guidance
Assurance - Service Level Agreement
Obsolete Guidance
Introduction: guidance on hand delivered mail
Obsolete Guidance
Working in a post room: TNT Courier post in: TNT Track and Trace polylopes
Page retired, redirect added
Working in a Post Room: TNT Courier post out: TNT Track and Trace (Orange) polylopes
Page retired, redirect added
Assurance: The role of Estates & Support Services (ESS)
Page retired, redirect added
Introduction: Role of Estates and Support Services
Page retired. Redirect added
Data Security: Sending Internal Mail
Page retired, redirect added.
Introduction: Receipt & Despatch of Personal Mail at Official Premises
Obsolete guidance
Introduction: Personal Mail: TU Mail
Obsolete guidance
Introduction: personal mail - management mail
Obsolete guidance
Working in a post room: TNT Courier post in: contents
Obsolete guidance
Working in a post room: TNT Courier post in: TNT Green polylopes
Obsolete guidance
Working in a post room: TNT Courier post in: what to do in the event of...
Obsolete guidance
Working in a Post Room: TNT Courier post out: contents
Obsolete guidance
Working in a Post Room: TNT Courier post out: Green polylopes
Obsolete guidance
Working in a Post Room: TNT Post Out: What to do in the event of...
Obsolete guidance
2018
Updated Data Security handbook link and Security and Information Zone links
2017
Digital Mail Service (DMS) User Guidance
Guidance Update