COM140040 - Work lists: work lists: overview and management: responsibility for work lists
Depending on your office type and user role, you have either view or update access to the appropriate Work Lists.
The user roles available are as follows
View Only Roles
| User Role Name | Office Type |
|---|---|
| AO View Worklist | Banking Operations |
| Coll View Worklist | Debt Management |
| CT View | CT Processing |
Update Roles
| User Role Name | Office Type |
|---|---|
| AO Caseworker | Banking Operations |
| Clerical Support | CT Processing |
| Clerical Caseworker | CT Processing |
| Local Pursuit | Debt Management |
| Payment Reallocator | Banking Operations |
| Payment Processor | Banking Operations |
| Reall / Rep Authoriser AO | Banking Operations |
| Reall Auth Coll | Debt Management |
| Rept Auth Dist | CT Processing |
| Tech Support | CT Processing |
| Tech Caseworker | CT Processing |
For more detailed information about access to Work Lists see COM140020.