Updates: Complaints from External Customers about the Conduct of HMRC staff Guidance
2024
Complaints Handling Procedure: Contact with the complainant
Amendments and addition to content following feedback on this page. Liaison with Phil Rowe in CCAST to agree amendments.
Referrals to the IOPC: Contents
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Complaints Handling Procedure: Overview
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Complaints from External Customers about the Conduct of HMRC staff Guidance
CECCG18000 added to main contents page
Complaints Handling Procedure: Contents
Publishing manual on gov.uk
Complaints Handling Procedure: Access to the complaints system
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Complaints Handling Procedure: Contact with the complainant
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Complaints Handling Procedure: Resolving a complaint
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Complaints Handling Procedure: Recording a complaint
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Complaints Handling Procedure: Information and documentation required by Internal Investigations
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Complaints Handling Procedure: Referral procedure for all other staff
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Complaints Handling Procedure: Referral procedure for complaints handling staff
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Complaints Handling Procedure: Action required by managers of staff subject to a complaint
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CECCG - Complaints from External Customers about the Conduct of HMRC staff Guidance: recent changes
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Page now published on gov.uk
Complaints Handling Procedure: Contents
Manual to be published on gov.uk
Complaints from External Customers about the Conduct of HMRC staff Guidance
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2023
Complaints from External Customers about the Conduct of HMRC staff Guidance
Manual published on gov.uk
Complaints from External Customers about the Conduct of HMRC staff Guidance
New page references given
Complaints from External Customers about the Conduct of HMRC staff Guidance: Introduction
Archive - no longer needed/being replaced
Complaints from External Customers about the Conduct of HMRC staff Guidance: Scope of this guidance
Old guidance link updated to new Upholding our Standards of Conduct
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Complaints from External Customers about the Conduct of HMRC staff Guidance: The law
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Complaints handling procedure: Contents
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Complaints that meet the mandatory criteria - investigations by the IOPC: contents
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Discontinuing an investigation: contents
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Archive - no longer needed/being replaced.
Scotland and Northern Ireland: Contents
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Complaints from External Customers about the Conduct of HMRC staff Guidance: The Adjudicator
Archive - no longer needed/being replaced.
Archive - no longer needed/being replaced.