Cancel your driving test
Cancel your driving or riding test if you no longer need your appointment.
You must give at least 3 full working days’ notice to get a full refund. Monday to Saturday count as working days but Sundays and public holidays do not.
This service is available from 6am to 11:40pm.
Before you start
You need your:
- UK driving licence number
- driving test reference number or theory test pass certificate number (from the letter you got when you passed your theory test)
You can find your theory test pass certificate number if you’ve lost your letter.
If you cancel your test at short notice
If you cancel within 3 full working days of the test date, you’ll lose the original fee.
Get a refund after you’ve cancelled your test
You can get a refund if you have:
- an illness or injury that means you cannot take your test
- suffered a bereavement
- to take an exam at a school or college
- had your driving licence stolen
Email the Driver and Vehicles Standard Agency (DVSA) with the subject title ‘Unavoidable short notice cancellation’.
Attach proof of the reason you’ve had to change or cancel your appointment. This can be:
- a letter from your school or college confirming you have an exam at the same time as your appointment
- a crime number and contact name of the police officer if you’ve had your driving licence stolen
- a fit note or medical certificate from a healthcare professional such as your GP
If you were sick for 7 days or fewer, you might have to pay for a private medical certificate.
As well as attaching the proof, you’ll need to include your full name (as it appears on your driving licence), address, postcode and date of birth in your email.
You must also include at least 2 of these in your email:
-
driving licence number
-
theory test pass certificate number
-
driving test booking reference
DVSA customer services
customerservices@dvsa.gov.uk
DVSA will tell you when you’ve been refunded the fee and can help you find a new test appointment.
Help with your booking
Help accessing the online service
Find out what to do if you’re having problems accessing the online service, for example:
- you get an ‘error 15’ message after selecting ‘Start now’
- the service does not load after selecting ‘Start now’
- you get a ‘search limit reached’ message
Get help cancelling your driving test appointment
Contact DVSA to get help cancelling your driving test appointment.
You’ll need to give DVSA at least 2 of the following to cancel a test by phone or email:
- driving licence number
- theory test pass certificate number
- driving test booking reference
DVSA driving test booking support
customerservices@dvsa.gov.uk
Telephone: 0300 200 1122
Monday to Friday, 8am to 4pm
Find out about call charges