Dealing with problems at school

Discipline and exclusions, bullying, illness, complaining about a school, appealing an exam result and advice for schools on drug issues.

Services

  • Request a replacement exam certificate or a certified statement of results if you've lost your original - check the list of old exam boards if your board no longer exists

  • Complain about a school - complaints process, when to complain to the Department for Education, the Education Funding Agency or Ofsted.

  • Schools can sanction pupils or exclude them - find out what schools are allowed to do, like search pupils for knives or drugs

  • Bullying at school and the law - what your school and the police must do about bullying and how you should report it

  • What happens if your child cannot go to school for health reasons - responsibilities of the local council and school and how medical needs are handled at school

Guidance and regulation