Consultation outcome

Consultation on the proposal to make a market investigation reference into veterinary services for household pets in the UK

This consultation has concluded

Download the full outcome

Final report of the consultation

Detail of outcome

The CMA has consulted on a proposal to make a market investigation reference into the supply of veterinary services for household pets in the United Kingdom. Having considered responses to the consultation, the CMA has decided to refer the supply of veterinary services for household pets in the United Kingdom for a market investigation. The CMA has published its final report of the consultation and decision to make a market investigation reference.

Feedback received

Assistance Dogs UK (ADUK)

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Blue Cross

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Bristol Veterinary School

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British College of Veterinary Specialists (BCVS)

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BVA BVNA SPVS BSAVA VMG

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Cats Protection

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Chief Veterinary Officer of Scotland

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Countryside Alliance

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CVS

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Dogs Trust

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IVC Evidensia

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Jollyes Pet Store

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Linnaeus

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Medivet

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National Office of Animal Health (NOAH)

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PDSA

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Pets at Home

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RCVS

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Register of Animal Musculoskeletal Practitioners (RAMP)

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Royal (Dick) School of Veterinary Studies University of Edinburgh

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RSPCA

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Scottish SPCA

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The Association of Private Pet Cemeteries and Crematoria (APPCC)

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The British Veterinary Nursing Association (BVNA)

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The Federation of Independent Veterinary Practices (FIVP)

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Vet Nation

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VetPartners

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Which

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XLVet UK Ltd

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Original consultation

Summary

A consultation on whether to launch a market investigation into the veterinary services market for household pets.

This consultation ran from
to

Consultation description

The Competition and Markets Authority (CMA) is consulting on whether to launch a Market Investigation Reference (MIR) into the veterinary services market for household pets.

An MIR enables the CMA to investigate its concerns in full and to intervene directly in markets if it finds that competition is not working well. As well as compelling those under investigation to provide information, it gives the CMA access to a wide range of legally enforceable remedies, such as requiring provision of certain information to consumers and the sale or disposal of a business or assets.

This consultation follows the CMA’s market review of veterinary services for household pets in the UK in September 2023.

Based on the evidence gathered so far, there are 5 key areas that the CMA proposes investigating further:

  • consumers may not be given enough information to enable them to choose the best veterinary practice or the right treatment for their needs

  • concentrated local markets, in part driven by sector consolidation, may be leading to weak competition in some areas

  • large, integrated groups may have incentives to act in ways which reduce choice and weaken competition

  • pet owners might be overpaying for medicines or prescriptions

  • the regulatory framework is outdated and may no longer be fit for purpose

Documents

Published 12 March 2024
Last updated 23 May 2024 + show all updates
  1. Feedback received, final report of the consultation and decision to make a market investigation reference published.

  2. First published.