Complaints and appeals

Services

  • Contact details, webchat and helplines for enquiries with HMRC on tax, Self Assessment, Child Benefit or tax credits (including Welsh language services).

  • Complain to HMRC about the service you received: what you need to do, what happens when you complain, disagree with a decision

  • Contact HM Revenue and Customs if you cannot pay your tax bill - get more time to pay or pay in instalments.

  • Appeal to the independent Social Security and Child Support tribunal about a benefit decision: what happens at the hearing, getting a decision, if you do not agree

  • Complain about the Child Benefit Office - online complaint form, complaints address and telephone number

Guidance and regulation

News and communications

Research and statistics

Transparency and freedom of information releases