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OISC online presentation on expectations in consumer care
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
What is consumer satisfaction and how it is achieved.
Overviews at national level of the findings from the FE choices employer satisfaction surveys.
How to measure user satisfaction with your service: calculations, designing feedback, reporting.
The Disclosure and Barring Service (DBS) has launched a new Customer Satisfaction Survey, to collect feedback from Disclosure and Customer Service customers.
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