Services

When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers

Employer and employee guide to unpaid parental leave - eligibility, how much leave can be taken and notice periods

Get business support and advice over the phone and online - setting up and running a business.

How to take an employer to a tribunal: the hearing, what happens if you lose your case, how to appeal.

Minimum working age and pay for children, how to apply for performance licences and what local council bylaws say about employing children, paying someone over 16

Green Deal home and business energy-saving improvements - assessments, repayments, Home Improvement Fund scheme

A contract is an agreement between employee and employer setting out implied and explicit terms and conditions - written statement of particulars, collective agreements

Set up and run a business partnership - naming a partnership, registering with HMRC, partnership tax returns and legal responsibilities

Employer guide to Statutory Paternity Pay or Leave - entitlement, eligibility, notice period, forms SC3 and SPP1, recover statutory pay.

Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.

Find a Trading Standards office to complain about illegal sales activity or to get business advice about trading legally

Guidance for employees and employers: employment rights when on maternity, paternity, adoption or parental bereavement leave - keeping in touch days, annual leave, returning to work, redundancy

Get help with your energy bills through the Warm Home Discount, home energy improvement schemes and the Energy Bills Discount Scheme for businesses.

Business plans - download free templates and get help writing a business plan

What to do about bullying and harassment at work - the law, action employees can take and advice for employers about their responsibilities

How to make your home greener and reduce your energy bills: upgrade your boiler, insulate your loft, draught-proof windows and doors, find out about energy grants.

Employer calculator - calculate your employee’s statutory redundancy payment

Alternatives to bankruptcy and the different types of agreements you can make with your creditors.

Funding for adult learners - grants and bursaries for study and training costs

Employment status (worker, employee, self-employed, director or contractor) affects employment rights and employer responsibilities in the workplace