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Passenger Focus is the independent passenger watchdog, set up by the government to represent the interests of Britain’s rail passengers, bus and tram passengers in England (outside of London) and passengers on scheduled domestic coach services in England. It offers...
Travel and passenger rights and the measures in place to minimise disruption.
Use form C98 to record the passengers on your voyage.
Check which rates of Air Passenger Duty you need to pay if you’re a plane operator, and how to fill in your return to HMRC.
Passenger service contracts (PSCs) will replace rail passenger franchising.
Find out the 'place of supply' rules for passenger transport and the VAT zero rating of public passenger transport if you supply it in the UK.
Passenger Focus annual reports and accounts of activity and services.
Find out how to use sampling to calculate Air Passenger Duty using a Special Accounting Scheme.
A guide to your rights and responsibilities as an air passenger.
Check which types of passengers or flights are exempt from Air Passenger Duty.
Check which flights to treat as connected for Air Passenger Duty Returns and payments.
Your rights as a passenger when travelling by sea and inland waterway.
What air, rail and sea carriers must do to check passenger documents and avoid charges for passengers without appropriate travel documents.
Records and paperwork you must keep if you’re a passenger plane operator.
Guidance and forms covering Air Passenger Duty. Including registering, record keeping and reporting, calculating what you owe, and penalties and appeals.
Responsibilities of the Maritime and Coastguard Agency for the maritime passenger rights regulation.
Advice for passengers on their rights when travelling by sea and on inland waterways.
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