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Register to vote Register by 18 June to vote in the General Election on 4 July.
Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.
Research which explored business customers’ use of the Business Tax Account.
Research to understand the support needs and experiences of customers who use these organisations for support with their tax affairs.
Find out if you need to pay VAT when you sell goods to customers in the UK using an online marketplace.
Research on the customer experience of government funded business support services. BIS research paper 155.
The Customer experience score is a composite measure derived from four dimensions of customer experience.
Customer declaration of specific uses of the scheduled category 1 or 2 substances (multiple transactions).
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
Find out how UK Export Finance works with banks and brokers to make exports happen.
Good practice in the design and presentation of customer survey evidence in merger cases.
DBS' Associate Director for Innovation discusses the role of AI and automation to support our customer service colleagues and enhance customers' experiences.
This research aimed to identify the communication and information needs of customers approaching retirement.
This report describes the main findings from the department's 2021 customer survey.
This report details the findings from the 2021 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey.
Tells HM Passport Office staff how guidance changes for customers when they move across an age boundary while we are processing their application.
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