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The IPO customer charter sets out our approach to supporting innovation and creativity through excellent customer service.
This report provides an overview of benefit customers’ satisfaction and experience of the service they received from DWP between April 2020 and March 2021.
How online marketplaces will deal with VAT for goods from overseas that are sold to customers in the UK.
This research helped us to improve our understanding of customers’ experiences of the time it takes to resolve a query with HMRC.
This collection brings together all documents relating to DWP communications and customer insight research.
A recent independent survey has found high levels of customer satisfaction with the Security Industry Authority's licence application service.
SLC is growing its understanding of vulnerability and additional support needs with the introduction of the new initiative.
This working paper explains how customer experience is measured using information from the HMRC Customer Survey
SLC issues guidance for repayment customers and answers common questions.
This collection brings together all customer updates published by the Crown Commercial Service (CCS).
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
The Environment Agency's position on unacceptable behaviour by customers towards its staff.
How we contact customers when carrying out surveys, information we’ll never ask for and details of current surveys.
Providing the opportunity for feedback on a wide range of policy issues
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