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More than 1,000 customers will receive payments after the CMA found Barclays failed to send PPI information
Research into tax credits customers' behaviour around renewals and their attitude towards an automatic renewals system.
Research with customers whose payment required manual allocation by HMRC.…
Quantitative research exploring views on the newly designed prototypes of the P2 Coding Notice amongst PAYE customers.
Research into exploring tax credits customers' renewal behaviour…
Information for customers of Tax Credits Ltd who may be due a refund of their tax repayment claim.
The CMA is calling on Groupon to make swift changes to how it treats customers to ensure that it is complying with consumer protection law.
The CMA has secured £975,000 in total refunds for Lloyds’ PPI customers in the last year, after taking action following its latest breaches of the CMA’s Order.
Nationwide has committed to refund £6m to affected current account customers after it broke a legal order from the CMA.
Following CMA action, McAfee, a leading supplier of anti-virus software, has extended its refund rights for all customers whose contracts have auto-renewed.
Research into the attitudes and barriers faced by unrepresented Corporation Tax customers when using filing their tax returns online.
Research on the step by step guide to help Self Assessment customers file their returns online.
This document contains information on: Evaluation Of The Energy Rebate Scheme – Qualitative Research With Customers…
This guide sets out what is required of contractors when delivering services to DWP customers in Wales.
Tells HM Passport Office staff how to deal with passport applications when the customer’s signature does not match their name.
Tells HM Passport Office staff what to do if they're concerned about customers who have threatened to harm themselves or others.
The home of Student Loans Company on GOV.UK. We are a non-profit making government-owned organisation that administers loans and grants to students in colleges and universities in the UK.
Argos has agreed to fix the way it sells extended warranties to customers and provide a goodwill gesture to those who may have missed out on a better deal.
Research on customers who always needs help with their personal tax and/or benefits and credits, to improve service design and delivery.
This measure is about changes to the data HMRC requires from employers, some shareholders in owner-managed businesses, and customers who are self-employed.…
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