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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Tells HM Passport Office staff how to communicate with customers.
OTS publishes an update on the Single Customer Account.
Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.
The Environment Agency's position on unacceptable behaviour by customers towards its staff.
How to account for VAT if you make supplies to your customers, and you pay certain costs that you pass on when you invoice them.
Customer declaration of specific uses of the scheduled category 1 or 2 substances (multiple transactions).
Immigration staff guidance on sponsorship customer service standards.
Providing the opportunity for feedback on a wide range of policy issues
This research helped us to improve our understanding of customers’ experiences of the time it takes to resolve a query with HMRC.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
The Customer experience score is a composite measure derived from four dimensions of customer experience.
Tells HM Passport Office staff about handling supporting documents for British passport applications and when they can or cannot be accepted.
This working note explains how customer experience is measured using information from HMRC Customer Surveys.
Documents that we may need to see about you and your company as part of our customer due diligence 'Know your Customer' process.
Qualitative research to understand the customer journey of small, micro and nano businesses that cannot meet their tax liabilities.
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