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Register to vote Register by 18 June to vote in the General Election on 4 July.
How the CMA uses its consumer powers to address problems in markets, including its approach to compliance and enforcement of consumer law.
Assesses the impact of proposals to extend the range of remedies available to enforcers of consumer law. Analyses options that aim to increase…
We’re seeking views on ways to improve consumer choice, including improving advice and representation and making switching suppliers faster.
Research into consumer attitudes and behaviours in relation to product safety.
Explains how public enforcers can use increased powers from the Consumer Rights Act to stop breaches of consumer law.
Documents relating to the consumer regulation changes outlined by the social housing white paper
Postwatch was set up in 2001 to assist customers with disputes or complaints relating to postal services in the UK. In 2008, it merged with Energywatch to form Consumer Focus.
Advice for higher education providers and undergraduate students to help them understand their obligations under consumer protection law.
The Consumer Protection Partnership (CPP) brings together organisations within the consumer landscape to better identify, prioritise and coordinate collective action to tackle the issues causing greatest detriment to consumers. Its role is to ensure that important issues do not fall...
Study of the problems consumers faced with purchases, their impacts on consumers and how successfully they were resolved.
The Office of Fair Trading ( OFT ) was responsible for protecting consumer interests throughout the UK. Its responsibilities have been passed to a number of different organisations. View the closed OFT site in the UK Government Web Archive ....
These reports set out the Regulator of Social Housing’s approach to consumer regulation.
OISC online presentation on expectations in consumer care
Guidance for manufacturers, importers and distributors on the Product Security and Telecommunications Infrastructure Act 2022 and Regulations 2023.
A summary of plans to implement the measures in the Consumer Rights Bill.
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