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A set of profiles highlighting common barriers users face when accessing digital services and tips for designing services everyone can use.
User stories record all the things a team has to do to build and run a service that meets user needs.
Develop a deep understanding of users and the problem you’re trying to solve for them.
Find out who your users are and what they need from your service.
Finding out what users need from your service will help you design a service that’s easy to use and valued by the people who need it.
How to measure user satisfaction with your service: calculations, designing feedback, reporting.
Legal and consent requirements when doing user research.
Doing content design for user interfaces, including style, tone and how to write questions.
Research with people who cannot or will not use digital services: who to include, how to do it, digital inclusion scale, assisted digital personas.
Sets out how we meet the needs of users of the business population estimates and keep them up to date.
Summary of our 2022/23 user research for our official statistics.
The user research community is for anyone with an interest in user research and wants to discuss and learn about user research experiences and methods.
Planning user research activities for each development phase helps you design a service that meets the needs of your users.
How to manage participant data in a way that meets privacy laws.
Get a better understanding of your users and start testing your design ideas.
Don’t include personal or financial information like your National Insurance number or credit card details.
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