We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
This working note explains how customer experience is measured using information from HMRC Customer Surveys.
Invites feedback on policy proposals to improve the consumer experience at public chargepoints.
This report provides an overview of benefit customers’ satisfaction and experience of the service they received from DWP between April 2020 and March 2021.
The Customer experience score is a composite measure derived from four dimensions of customer experience.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
A study on the consumer experience of buying and selling homes in England and Wales.
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
Regulatory Policy Committee opinion on DfT's Electric Vehicles (Smart Charge Points) Regulations 2021
Research to improve the experience of contacting HM Revenue and Customs for individual taxpayers.
This working paper explains how customer experience is measured using information from the HMRC Customer Survey
This research helped us to improve our understanding of customers’ experiences of the time it takes to resolve a query with HMRC.
Text Version
Research into the experience of HMRC's Help to Save customers.
Consumers and patient groups are invited to submit evidence of their experience
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey.