Guidance

Eurovision Song Contest 2023 tickets for displaced people from Ukraine

Details of scheme to provide displaced people of Ukraine with Eurovision Song Contest 2023 tickets.

Please note: the application period for the ballot has now closed. Applications will no longer be accepted. The below is for information purposes only.

Details

The government is providing these subsidised tickets to ensure that people displaced by the war in Ukraine are able to attend the Eurovision Song Contest 2023 in Liverpool. Individuals on the Homes for Ukraine, Ukraine Extension Scheme, and Ukraine Family Scheme are welcome to apply.

If you are successful in the ballot, you will receive an email confirmation from Ticketmaster. You will then be able to purchase up to two tickets, at a cost of £20 per ticket. You will need a Ticketmaster account to purchase the tickets. If you do not have a Ticketmaster account already you will be able to set one up ahead of purchase,

Only the person applying for the tickets needs to hold a biometric residence permit.

You will need to arrange your own travel and accommodation if you are successful.

For further information, please see the FAQs below.

FAQs

FAQs - English

FAQs - Ukrainian

Privacy notice

Who is collecting my data?

The Department for Culture, Media & Sport (DCMS) helps to drive growth, enrich lives and promote Britain abroad.

We protect and promote our cultural and artistic heritage and help businesses and communities to grow by investing in innovation and highlighting Britain as a fantastic place to visit. We help to give the UK a unique advantage on the global stage, striving for economic success.

This website (“Website“) is run by the Department for Culture, Media & Sport (“we” and “us“, “DCMS“). DCMS is the controller for the personal information we process, unless otherwise stated.

Purpose of this Privacy Notice

This notice is provided within the context of the notice provided to meet the obligations as set out in Article 13 (this sets out the info we have to provide where the data is received directly from the data subject). Article 13 of UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA). This notice sets out how we will use your personal data as part of our legal obligations with regard to Data Protection.

The Department for Culture, Media & Sport’s personal information charter (opens in a new tab) explains how we deal with your information. It also explains how you can ask to view, change or remove your information from our records.

Privacy policies of other websites

Ticketmaster Privacy Policy

What is personal data?

Personal data is any information relating to an identified or identifiable natural living person, otherwise known as a ‘data subject’. A data subject is someone who can be recognised, directly or indirectly, by information such as a name, an identification number, location data, an online identifier, or data relating to their physical, physiological, genetic, mental, economic, cultural, or social identity. These types of identifying information are known as ‘personal data’. Data protection law applies to the processing of personal data, including its collection, use and storage.

What personal data do we collect?

Most of the personal information we collect and process is provided to us directly by you. This includes:

  • name, email address and a scan of a biometric residence permit
  • Eurovision policy is that those under 16 have to be accompanied by an adult, therefore, we will only be collecting the biometric residence permits of those over 16

How will we use your data?

We use personal information for a wide range of purposes, to enable us to carry out our functions as a government department.

The data being processed for this project is necessary for the the verification of identity to enter into the ballot for Eurovision tickets, where an individual has the potential to win a ticket for the Eurovision Contest

Our legal basis for processing any personal data is set out in Article 6(1)(e) of the UK GDPR as the processing is necessary for us in our work as a public body and in the public interest. In particular, the processing is necessary for the exercise of our function as the government department responsible for helping to drive growth, enrich lives and promote Britain abroad. We protect and promote our cultural and artistic heritage and help businesses and communities to grow by investing in innovation and highlighting Britain as a fantastic place to visit. We help to give the UK a unique advantage on the global stage, striving for economic success, as permitted under section 8(d) of the DPA 2018.

We may collect special categories of personal data to the extent we do so, our legal reason for processing this information is that the processing is necessary for reasons of substantial public interest for the exercise of a function of a government department (Article 9(2)(g) UK GDPR and paragraph 6 to Schedule 1 Part 2 of the DPA 2018).

What will happen if I do not provide this data?

Individuals who do not provide this data or those who provide scans that are not clear of their biometric residence permits, will not be able to enter into the competition for a chance to get a ticket for one of the nine Eurovision shows.

Who will your data be shared with?

We will share your data with our third -party suppliers and who will be processing your data on our behalf. There are contracts in place to govern the relationship and to ensure that your rights and freedom are protected.

We will not use your personal data for marketing purposes without your permission.

How long will my data be held for?

We will only retain your personal data until 13 June 2023 in line with DCMS retention policy:

  • it is needed for the purposes set out in this document: in order for the ballot of tickets to take place via an automatic electronic selection.

Will my data be used for automated decision making or profiling?

We will be using your data collected for automated decision making in order for the ballot of tickets to take place via an automatic electronic selection.

Will my data be transferred outside the UK and if it is how will it be protected?

We will not send your data beyond the European Economic Area. Where we do send your data beyond the EEA, we will ensure that we have the right controls in place to protect your rights and freedom

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices of the other websites you visit.

What are your data protection rights?

You have rights over your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018). The Information Commissioner’s Office (ICO) is the supervisory authority for data protection legislation, and maintains a full explanation of these rights on their website

DCMS will ensure that we uphold your rights when processing your personal data.

How do I complain?

Data Controllers Title: DCMS Data Protection

Data Controllers Address:

100 Parliament Street
London
SW1A 2BQ

Data Controllers: dcmsdataprotection@dcms.gov.uk

The contact details for the data controller’s Data Protection Officer (DPO) are:

Data Protection Officer
The Department for Culture, Media & Sport
100 Parliament Street
London
SW1A 2BQ

Email: dpo@dcms.gov.uk

If you’re unhappy with the way we have handled your personal data and want to make a complaint, please write to the department’s Data Protection Officer or the Data Protection Manager at the relevant agency. You can contact the department’s Data Protection Officer using the details above.

How to contact the Information Commissioner’s Office

If you believe that your personal data has been misused or mishandled, you may make a complaint to the Information Commissioner, who is an independent regulator. You may also contact them to seek independent advice about data protection, privacy and data sharing.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk

Telephone: 0303 123 1113

Email: casework@ico.org.uk

Any complaint to the Information Commissioner is without prejudice to your right to seek redress through the courts.

Changes to our privacy notice

We may make changes to this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, DCMS will take reasonable steps to let you know.

Privacy notice - Ukrainian version

Terms and conditions

Published 29 March 2023
Last updated 6 April 2023 + show all updates
  1. Updated page to reflect ballot period has now closed.

  2. First published.