Transparency data

Corporate scorecard summary 2022 - 2023

Updated 3 May 2024

1. Corporate scorecard summary page 2022-2023 (cumulative year to date performance)

These tables show actual year to date cumulative performance for the following measures. Data are extracted from live administrative systems and therefore some figures for Q1 to Q3 may have been revised since previous updates.

1.1 Activity Drivers: Key Volumes

Measure title	Units	Q1 Year to date	Q2 Year to date	Q3 Year to date	Q4 Year to date
Redundancy Payment Claims from individuals (RP1 forms)	Application numbers	12,354	26,636	41,391	59,234
Debt Relief Order (DRO) applications	Application numbers	5,813	11,386	16,961	24,267
Director Conduct Reports (sifted in)	Report numbers	2,315	4,718	7,582	10,623
Bankruptcy Orders (debtor applications and creditor petitions)	Case numbers	1,605	3,292	4,813	6,752
Compulsory Liquidation Winding Up Orders	Case numbers	371	872	1,616	2,287

1.2 Supporting those in financial distress

Measure title	Units	Q1 Year to date	Q2 Year to date	Q3 Year to date	Q4 Year to date
Debt relief orders determined within 48 hours	Percentage	99%	99%	99%	99%
Bankruptcy orders sought by individuals made within 2 working days	Percentage	96%	97%	97%	96%
Average processing time for redundancy payments claims	Number of days	14	15	16	14

1.3 Tackling financial wrongdoing

Enforcement Outcomes

Measure title	Units	Q1 Year to date	Q2 Year to date	Q3 Year to date	Q4 Year to date
Civil and criminal company director disqualifications obtained	Defendant numbers	173	451	669	932
Civil and criminal company director Disqualification tariff	Average years	6.7	7.0	7.2	7.4
Defendants convicted of criminal offences	Defendant numbers	20	39	57	69
Criminal offence sentence: Unpaid Work	Total hours	1,020 hrs	1,620 hrs	3,370 hrs	3,940 hrs
Criminal offence sentence: Imprisonment (incl. suspended)	Total months	373	589	766	847
Criminal offence sentence: Confiscation Order	Monetary value	£144,530	£144,530	£144,530	297,432
Criminal offence sentence: Rehabilitation Order	Total days	15	15	27	37
Live company investigations completed	Case numbers	29	72	108	152
Winding up orders as a result of live company investigation	Volume	15	28	40	49
Bankruptcy and Debt Relief restrictions obtained	Defendant numbers	91	163	210	250
Bankruptcy restriction tariff	Average years	5.6	5.9	6.2	6.3

Two-thirds of allegations made against disqualified directors were related to:

Measure title	Units	Q1 Year to date	Q2 Year to date	Q3 Year to date	Q4 Year to date
COVID-19 financial support scheme abuse	Allegation Numbers	66	199	311	459
Unfair treatment of the crown	Allegation Numbers	46	93	139	185

Note that directors may have multiple allegations made against them, and will be counted once for each allegation.

Half of allegations made against defendants with a bankruptcy restriction were related to:

Measure title	Units	Q1 Year to date	Q2 Year to date	Q3 Year to date	Q4 Year to date
COVID-19 financial support scheme abuse	Allegation Numbers	29	54	76	101
Incurring debt without reasonable expectation of payment	Allegation Numbers	17	28	36	41

Note that defendants may have multiple allegations made against them, and will be counted once for each allegation.

Work in progress: Identified for Investigation

Measure title	Units	Q1 Year to date	Q2 Year to date	Q3 Year to date	Q4 Year to date
Company cases identified for investigation (civil director disqualification)	Case numbers	845	1,716	2,562	4,620
Cases identified for criminal investigation	Case numbers	15	33	94	114
Companies identified for Live investigations under Companies Act 1985	Case numbers	34	96	141	210
Bankruptcy restriction cases identified for investigation	Defendant numbers	201	393	570	758

Work in progress: Under Investigation

Measure title	Units	As at 30 Jun 2022	As at 30 Sep 2022	As at 31 Dec 2022	As at 31 Mar 2023
Company cases under investigation (civil director disqualification)	Case numbers	925	1,107	1,183	1,108
Cases under criminal investigation	Case numbers	130	131	165	176
Live companies under investigation (Companies Act 1985)	Case numbers	48	57	52	37
Bankruptcy restriction defendants under investigation	Defendant numbers	208	165	130	136

Work in progress: Post Investigation Enforcement Action

Measure title	Units	As at 30 Jun 2022	As at 30 Sep 2022	As at 31 Dec 2022	As at 31 Mar 2023
Civil company defendants post investigation / in Enforcement action (director disqualifications)	Defendant numbers	746	698	704	706
Criminal defendants post investigation / in Enforcement action	Defendant numbers	218	221	228	242
Live companies post investigation / in Enforcement action	Case numbers	30	33	32	35
Bankruptcy restriction defendants post investigation / in Enforcement action	Defendant numbers	66	57	57	49

Work in progress: Concluded

Measure title	Units	Q1 Year to date	Q2 Year to date	Q3 Year to date	Q4 Year to date
Company case investigations for civil director disqualifications concluded	Case numbers	201	401	628	876
Criminal case investigations concluded	Case numbers	27	46	99	89
Live company investigations under Companies Act 1985 concluded	Case numbers	29	72	108	152
Bankruptcy restriction investigations concluded	Defendant numbers	64	109	145	179

1.4 Customer Service

Measure title	Units	Q1 Year to date	Q2 Year to date	Q3 Year to date	Q4 Year to date
Distributions made to debtors and creditors	Monetary value	£10.2m	£23.1m	£35.2m	45.7
Time in Queue: calls to the agency enquiry lines answered within two minutes	Percentage	94%	94%	93%	88%
Service Level: calls to agency enquiry lines that are successfully answered	Percentage	98%	98%	98%	97%