Guidance

Access to Work live running memo LR27

Updated 23 August 2024

To: Access to Work Mental Health Support Service Providers

From: Access to Work Live Running Policy Team

Subject: Revisions to the Access to Work Mental Health Support Service Guidance

Action: For information and action

Timing: Immediate

Background

This memo informs you of amendments that have been made to the Access to Work Mental Health Support Service Provider Guidance Chapter 4.

Summary and action

You and your supply chain partners should familiarise yourself with the amendments to the Provider Guidance as soon as possible.

Chapter 4 paragraph 4.6. has been added. See below:

4.6. Trusted Partners Secure Email must be used for sending and receiving referrals. All queries regarding a MHSS referral or follow up report should be sent to dwpatwmhssquery@DWP.GOV.UK

Further Information

All enquiries on this memo should be raised with your Performance Manager in the first instance. They will endeavour to provide you with an answer as soon as possible.

Queries relating to the Provider Guidance should be directed to the Access to Work Provider Guidance Policy inbox: atwproviderguidance.policy@dwp.gov.uk

If your enquiry is of a Commercial nature, please use the messaging facility on Jaggaer.