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Understand your users and their needs. Develop knowledge of your users and what that means for your technology project or programme.
Finding out what users need from your service will help you design a service that’s easy to use and valued by the people who need it.
This guidance covers how to run your API as a service, including building the team you will need and the lifecycle of your API
Understand user needs: plan research, prepare for sessions, share and analyse findings.
Find a supplier who can provide user research participants to test your service with.
How to write and record a user need for GOV.UK.
Develop a deep understanding of users and the problem you’re trying to solve for them.
Find out who your users are and what they need from your service.
Planning user research activities for each development phase helps you design a service that meets the needs of your users.
How to define your participant criteria, find participants for research and handle incentives.
The importance of user research in service design and how it helps you understand and build for user needs.
User stories record all the things a team has to do to build and run a service that meets user needs.
User guide statement of supplier expectations
Get a better understanding of your users and start testing your design ideas.
Learn about usability issues and improve your understanding of access and support needs.
A set of profiles highlighting common barriers users face when accessing digital services and tips for designing services everyone can use.
Review how your service meets user needs and test new design features or improvements.
How to plan, schedule and measure user support in your organisation.
Research with people who cannot or will not use digital services: who to include, how to do it, digital inclusion scale, assisted digital personas.
Don’t include personal or financial information like your National Insurance number or credit card details.
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