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Understand your users and their needs. Develop knowledge of your users and what that means for your technology project or programme.
Finding out what users need from your service will help you design a service that’s easy to use and valued by the people who need it.
This guidance covers how to run your API as a service, including building the team you will need and the lifecycle of your API
Understand user needs: plan research, prepare for sessions, share and analyse findings.
Design, build and operate APIs in a consistent way
The UK government's design principles and examples of how they've been used.
Find a supplier who can provide user research participants to test your service with.
How to write and record a user need for GOV.UK.
Guidance for organisations when making decisions about the design and operation of enterprise IT services which handle OFFICIAL information.
Don’t include personal or financial information like your National Insurance number or credit card details.
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