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  • Consumer rights

    Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.

  • Consumer Futures

    Consumer Futures (formerly Consumer Focus), an executive non-departmental public body of BIS, represented consumers across regulated markets. It was abolished on 1 April 2014, with all its functions transferred to other bodies ( Citizens Advice , Citizens Advice Scotland and...

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  • Consumer advice

    Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.

  • Consumer protection guidance

    Information for consumers and businesses on their rights and responsibilities under consumer law.

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  • Consumer products: reporting product safety issues

    How to report products that are unsafe and may have caused injury or damage.

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  • Consumer products: your safety and protection

    Information and resources.

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  • Consumer Forum

    The Consumer Forum brings together the CEOs of the economic regulators, plus the FCA and the CMA, with the relevant ministers from their respective sponsor departments. It aims to enhance collaboration and coordination between government and regulators.

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  • Consumer products: value for your money

    Ensuring you get what you pay for.

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  • Consumer products: staying safe

    Things to consider when buying and using products.

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  • Consumer behaviour survey

    A study of the shopping habits of different types of consumer.

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