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This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
Our biennial satisfaction survey for MAHs, Manufacturers, and Wholesale Dealers launches on 29 January 2024.
The Insolvency Service commissions an annual survey of its customers to measure and track levels of satisfaction with the service that the Agency provides.
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OISC online presentation on expectations in consumer care
Data which tracks levels of satisfaction with service provided by communication providers (Broadband, Landline, Mobile and Pay TV)
What is consumer satisfaction and how it is achieved.
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey.
An executive summary of the quantitative findings from the Insolvency Service’s annual Customer Satisfaction survey.
A report summarising the results of the SIA's 2023 customer satisfaction survey.
An executive summary of the quantitative findings from the annual Customer Service survey 2021-2022
A survey monitoring customer satisfaction in the communications market.
The report details the level of customer satisfaction and awareness of NISRA amongst NICS staff and provides NISRA with feedback on how it is performing.
A report summarising the results of the SIA's 2022 customer satisfaction survey.
A report summarising the results of the SIA's 2021 customer satisfaction survey.
The DVLA customer satisfaction survey is used as a continuous measure of customer service satisfaction.
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