Guidance and regulation

A guide to best practice on improving access to public transport and creating a barrier-free pedestrian environment.

• From: Department for Transport
• Updated: 10 January 2022

Report a bus or coach service or driver for turning up late, not stopping or breaking safety or accesibility rules.

• From: Driver and Vehicle Standards Agency
• Updated: 24 May 2024

Your rights as a passenger when travelling by sea and inland waterway.

• From: Department for Transport
• Updated: 22 February 2022

Lists the individual rights disabled passengers have when travelling.

• From: Department for Transport
• Updated: 23 November 2022

Guidance for local authorities in England on how to assess the eligibility of disabled people for concessionary bus travel.

• From: Department for Transport
• Updated: 4 April 2013

Check what features buses and coaches must have for disabled people and what help drivers have to give to disabled passengers.

• From: Driver and Vehicle Standards Agency
• Updated: 24 May 2024

Guidance on the Public Service Vehicles Accessibility Regulations 2000 which outlines how in-scope buses and coaches deliver increased accessibility for disabled people

• From: Department for Transport
• Updated: 18 August 2022

Guidance for manufacturers and operators of public service vehicles (PSV) on making PSVs more accessible to disabled people following amendments to regulations.

• From: Department for Transport
• Updated: 24 June 2005

How we plan to monitor and evaluate the work for the Inclusive Transport Strategy.

• From: Department for Transport
• Updated: 19 December 2018

Disabled Persons Transport Advisory Committee (DPTAC) view on non-visible disabilities.

• From: Disabled Persons Transport Advisory Committee
• Updated: 8 August 2020