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Finding out what users need from your service will help you design a service that’s easy to use and valued by the people who need it.
Develop a deep understanding of users and the problem you’re trying to solve for them.
Understand your users and their needs. Develop knowledge of your users and what that means for your technology project or programme.
The importance of user research in service design and how it helps you understand and build for user needs.
The UK government's design principles and examples of how they've been used.
How to plan, schedule and measure user support in your organisation.
How to create a model of how your digital health product works and choose measures for your evaluation.
How to use feedback from marketplace reviews to evaluate your digital health product.
How to use usability testing to evaluate your digital health product.
Structuring, designing and publishing your API documentation
How to use chatbots and webchat tools to improve your users’ experience of your service.
This playbook explains how we use social media at GDS. In it, we share our best practice, what we've learned and what we're planning to do.
How to use a contextual inquiry when developing your digital health product.
This section includes tools to help you move from low fidelity ideas to policies and services that can be delivered to users
When and how to carry out moderated usability testing.
Find out who your users are and what they need from your service.
Doing content design for user interfaces, including style, tone and how to write questions.
Get a better understanding of your users and start testing your design ideas.
The characteristics of a good service, including making things as clear and straightforward as possible for users.
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