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Experience of Crime: Findings from the 2016/17 Northern Ireland Crime Survey
This research sought to understand the experiences of customers who had started their own businesses.
This research monitors claimants’ satisfaction with DWP services and ensures their views are considered in operational and policy planning.
Review how your service meets user needs and test new design features or improvements.
Experience of Crime: Findings from the 2015/16 Northern Ireland Crime Survey
This working note explains how customer experience is measured using information from HMRC Customer Surveys.
Report by SYSTRA consultants on the experience of goods vehicle operators completing the Continuing Survey of Road Goods Transport.
Experience of Crime: Findings from the 2017/18 Northern Ireland Crime Survey.
This research monitors claimants' satisfaction with DWP services and ensures their views are considered in operational and policy planning.
Research on the Real Time Information pilot for PAYE.
National, NHS Board, CHP and GP practice reports will be published. Survey will cover experiences of local NHS services,outcomes from treatments, experiences of care and support services
DWP commissioned external researchers NatCen to conduct surveys with PIP, UC and ESA claimants to gather feedback on their experience of telephone based assessments.
Research to measure the success of the PAYE Real Time Information pilot.
Research to explore customers' awareness, understanding and use of the certification scheme for continuing liability to UK social security contributions.
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