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Consultations and strategy
Data, Freedom of Information releases and corporate reports
Research with customers who need extra help to update our understanding of their experience of accessing support with their taxes through voluntary and community sector organisations, and HMRC.
The Customer experience score is a composite measure derived from four dimensions of customer experience.
Research to explore accessibility, customer experience and implementation of the SEIS scheme.
Scottish Inpatient Experience Survey 2016: Volume 3: Exploring differences in inpatient experience.
Experience of Crime: Findings from the 2014/15 Northern Ireland Crime Survey
Experience of Crime: Findings from the 2018/19 Northern Ireland Safe Community Survey
Experience of Crime: Findings from the 2013/14 Northern Ireland Crime Survey
Research to improve the experience of contacting HM Revenue and Customs for individual taxpayers.
This research helped us to improve our understanding of customers’ experiences of the time it takes to resolve a query with HMRC.
Kantar Public was commissioned by HMCTS to carry out research among court and tribunal users (citizen users) to understand their experiences and needs when accessing HMCTS services.
A guide on the business benefits of offering work experience.
Research on employers taking part in the Real Time Information pilot.
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The research looks at employers’ experiences of working with DWP to help inform changes to policy and improvements to services
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