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VAT and other taxes on shopping and services, including tax-free shopping, energy-saving equipment and mobility aids.
VAT is a tax you pay on most goods and services. % of VAT What the rate…
In shops Any VAT due is already included in the price of something you buy…
You’ll pay a rate of either 5% or 0% VAT when certain energy-saving…
If you’re over 60, you pay a reduced rate of VAT (5%) on certain mobility…
You can only buy tax-free goods from shops: in Great Britain (England,…
Tobacco Duty is included in the price you pay for cigarettes, cigars and…
Fuel Duty is included in the price you pay for petrol, diesel and other…
Airlines pay Air Passenger Duty (APD) for every passenger who flies from…
Insurance Premium Tax (IPT) is usually included in the price you pay for…
This collection brings together lists of issues raised and the results of cases investigated so far under the Public Procurement Review Service
Ensuring you get what you pay for.
CMA review indicates that some independent and smaller grocery retailers are failing to display clear and accurate prices.
Accounting for VAT using retail schemes if you're a VAT-registered business and you cannot account for VAT using normal accounting.
Find out how to account for VAT schemes on business gifts, samples and promotional schemes.
Find out how to use the Flat Rate Scheme, who can use it and how to apply to join the scheme.
The Office of Fair Trading ( OFT ) was responsible for protecting consumer interests throughout the UK. Its responsibilities have been passed to a number of different organisations. View the closed OFT site in the UK Government Web Archive ....
Find out the general rules for the Apportionment Retail Schemes (1 and 2), how the scheme works, records you must keep and how to work out your VAT.
OISC online presentation on expectations in consumer care
On the 29th November, the Mystery Shopper Service was renamed the Public Procurement Review Service.
Employment Appeal Tribunal Judgment of Mrs Justice Eady on 24 May 2024.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
A clampdown on fake reviews and hidden fees has been announced by the Government which will help customers cut the costs of living.
Employment Appeal Tribunal Judgment of Judge Auerbach, Charles Edward Lord and Ms G Mills on 25 January 2024.
New laws to be introduced to ban unavoidable hidden fees to force businesses to be upfront with customers
Product Safety Report for Little Laughs Moses Basket sold via Amazon presenting a serious risk of entanglement and strangulation.
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