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When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
Find out about repayment and remission of customs duties by HMRC and how to apply.
Check if you qualify for a refund of Income Tax and National Insurance contributions paid, or a waiver of payments being made, in settlement of disguised remuneration scheme use.
Find out about our Bills and Notes Guarantee: its benefits, eligibility criteria and how to apply.
Check the rules on ISA subscriptions and what counts towards the subscription limit if you're an ISA manager.
How to claim a VAT refund in the UK if you're established outside the UK.
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
Fees guidance: explains planning related fees and the method of calculating them.
Use a general guarantee account to cover any import duty due on goods when they enter the UK.
A statement from the CMA on consumer protection law in relation to cancellations and refunds due to coronavirus
Find out about security payments and refunds when importing or exporting UK Agricultural Policy (UKAP) goods in and out of the UK.
Find out when you need to agree a bespoke VAT retail scheme with HMRC.
Requirements for excise goods held in duty suspension in a warehouse by an authorised warehousekeeper, registered owner, duty representative or registered consignor in the UK.
Find out when you can remove wine and made-wine without paying Excise Duty and how to do it.
You may need an individual guarantee or a customs comprehensive guarantee to enter goods into a customs special procedure and defer duty.
Use this form to ask the Student Loans Company for a refund of repayments you made in previous tax years. You can request a refund if your income for the whole tax year was below the annual repayment threshold.
Use a customs comprehensive guarantee to cover Customs Duty, excise duty and import VAT when you regularly import goods or use common and Union transit.
Don’t include personal or financial information like your National Insurance number or credit card details.
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