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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Documents relating to the consumer regulation changes outlined by the social housing white paper
Puts forward a number of recommendations to enhance consumer behaviour for high-quality diets
Advice for higher education providers and undergraduate students to help them understand their obligations under consumer protection law.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
A speech delivered by Martin Coleman, Non-Executive Director and Panel Chair, Competition and Markets Authority on 'why outcomes matter'. The speech was delivered at the 2024 Informa Competition Law Conference
OISC online presentation on expectations in consumer care
Consumer Futures (formerly Consumer Focus), an executive non-departmental public body of BIS, represented consumers across regulated markets. It was abolished on 1 April 2014, with all its functions transferred to other bodies ( Citizens Advice , Citizens Advice Scotland and...
How we will approach consumer regulation from 1 April 2024.
A speech delivered by the Chair of the Competition and Markets Authority, Marcus Bokkerink.
Proposed reforms to competition and consumer policy for strong free markets, vigorous competition and high consumer standards that drive growth and productivity.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
Chancellor of the Exchequer Jeremy Hunt agreed a new action plan with regulators this morning, 28 June, to ensure consumers are being treated fairly and help those struggling to make payments.
New proposals to give consumers confidence to take up smart devices.
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