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News stories, speeches, letters and notices
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Data, Freedom of Information releases and corporate reports
Research to explore how HMRC customers are likely to respond to digital customer services and why, to help inform service design.
This page brings together departmental annual status reports on customer service telephone lines.
DBS' Associate Director for Innovation discusses the role of AI and automation to support our customer service colleagues and enhance customers' experiences.
Find out how the Rural Payments Agency (RPA) handles your personal data
This working paper explains how customer experience is measured using information from the HMRC Customer Survey
How sellers deal with VAT for goods from overseas that they sell direct to customers in the UK.
Tells HM Passport Office staff how customers apply for a passport online using Digital Customer Services.
A collection of documents reporting on our work in 2020 to 2021 and setting out our plan for 2021 to 2022.
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey.
Data which tracks levels of satisfaction with service provided by communication providers (Broadband, Landline, Mobile and Pay TV)
SLC Customer Panel focused on customer expectations for the first session of the new year.
Understand the approach HMRC uses to work with large business customers.
Customer service standards for work visa applications if you're applying from inside or outside the UK.
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