We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Consumer Council for Water (CCW) represents water and sewerage consumers in England and Wales and takes up unresolved complaints. CCW is an executive non-departmental public body, sponsored by the Department for Environment, Food & Rural Affairs .
OISC online presentation on expectations in consumer care
Research report for BIS. Makes recommendations on how the various pieces of legislation on the sale and supply of goods and services to consumers…
Documents relating to the consumer regulation changes outlined by the social housing white paper
What you need to know about and do to comply with the law and keep consumers safe.
A speech delivered by the Chair of the Competition and Markets Authority, Marcus Bokkerink.
The Consumer Forum brings together the CEOs of the economic regulators, plus the FCA and the CMA, with the relevant ministers from their respective sponsor departments. It aims to enhance collaboration and coordination between government and regulators.
Report setting out the actual expenditure and outcomes of BEIS’s consumer-funded policies
The Competition and Markets Authority (CMA) has produced this guide to help you understand what your main consumer law rights are at the different stages of considering and undergoing fertility treatment.
Advice for higher education providers and undergraduate students to help them understand their obligations under consumer protection law.
Study of the problems consumers faced with purchases, their impacts on consumers and how successfully they were resolved.
Case study on the ‘Know your consumer rights’ campaign led by BIS in partnership with the Office of Fair Trading and Consumer Focus.
These reports set out the Regulator of Social Housing’s approach to consumer regulation.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey.