We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Consumer Futures (formerly Consumer Focus), an executive non-departmental public body of BIS, represented consumers across regulated markets. It was abolished on 1 April 2014, with all its functions transferred to other bodies ( Citizens Advice , Citizens Advice Scotland and...
Quantitative and qualitative research exploring the role of energy labels in shaping consumer choices around energy efficiency.
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
The Competition and Markets Authority (CMA) has produced this guide to help you understand what your main consumer law rights are at the different stages of considering and undergoing fertility treatment.
Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.
Information and resources.
Advice for higher education providers and undergraduate students to help them understand their obligations under consumer protection law.
Puts forward a number of recommendations to enhance consumer behaviour for high-quality diets
A study of the shopping habits of different types of consumer.
Find out the information you must give to customers on food products and how to give it.
A speech by Sarah Cardell, CEO of the Competition and Markets Authority (CMA), delivered at the CMA's 10 year anniversary event.
How we will approach consumer regulation from 1 April 2024.
The CMA has produced this guide to help you buy green heating and insulation products and to understand your key rights and protections under consumer law.
Study of the problems consumers faced with purchases, their impacts on consumers and how successfully they were resolved.
A research paper from the CMA
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. We’ll send you a link to a feedback form. It will take only 2 minutes to fill in. Don’t worry we won’t send you spam or share your email address with anyone.