We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
How the CMA uses its consumer powers to address problems in markets, including its approach to compliance and enforcement of consumer law.
Resources for individuals and organisations to use supporting a variety of safety awareness campaigns.
We’re seeking views on ways to improve consumer choice, including improving advice and representation and making switching suppliers faster.
Explains how public enforcers can use increased powers from the Consumer Rights Act to stop breaches of consumer law.
Postwatch was set up in 2001 to assist customers with disputes or complaints relating to postal services in the UK. In 2008, it merged with Energywatch to form Consumer Focus.
Advice for higher education providers and undergraduate students to help them understand their obligations under consumer protection law.
Documents relating to the consumer regulation changes outlined by the social housing white paper
These reports set out the Regulator of Social Housing’s approach to consumer regulation.
Study of the problems consumers faced with purchases, their impacts on consumers and how successfully they were resolved.
The Consumer Protection Partnership (CPP) brings together organisations within the consumer landscape to better identify, prioritise and coordinate collective action to tackle the issues causing greatest detriment to consumers. Its role is to ensure that important issues do not fall...
The Office of Fair Trading ( OFT ) was responsible for protecting consumer interests throughout the UK. Its responsibilities have been passed to a number of different organisations. View the closed OFT site in the UK Government Web Archive ....
OISC online presentation on expectations in consumer care
A summary of plans to implement the measures in the Consumer Rights Bill.
Case study on the ‘Know your consumer rights’ campaign led by BIS in partnership with the Office of Fair Trading and Consumer Focus.
Guidance for manufacturers, importers and distributors on the Product Security and Telecommunications Infrastructure Act 2022 and Regulations 2023.
A keynote speech delivered by Marcus Bokkerink, Chair of the Competition and Markets Authority, to the AI Fringe Hub.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).