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This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
Text Version
OISC online presentation on expectations in consumer care
The Insolvency Service commissions an annual survey of its customers to measure and track levels of satisfaction with the service that the Agency provides.
What is consumer satisfaction and how it is achieved.
An executive summary of the quantitative findings from the annual Customer Service survey 2021-2022
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey.
An executive summary of the quantitative findings from the Insolvency Service’s annual Customer Satisfaction survey.
Our biennial satisfaction survey for MAHs, Manufacturers, and Wholesale Dealers launches on 29 January 2024.
A report summarising the results of the SIA's 2023 customer satisfaction survey.
Data which tracks levels of satisfaction with service provided by communication providers (Broadband, Landline, Mobile and Pay TV)
A report summarising the results of the SIA's 2021 customer satisfaction survey.
How to use Method 1 to work out the customs value of your imported goods if you're an importer or clearing agent.
The Insolvency Service's commitment to our customers.
The targets we set each year to measure our performance and progress.
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