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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
Our biennial satisfaction survey for MAHs, Manufacturers, and Wholesale Dealers launches on 29 January 2024.
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey.
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This notice is provided in accordance with data protection legislation which incorporates the General Data Protection Regulations (GDPR).
OISC online presentation on expectations in consumer care
The Insolvency Service commissions an annual survey of its customers to measure and track levels of satisfaction with the service that the Agency provides.
Data which tracks levels of satisfaction with service provided by communication providers (Broadband, Landline, Mobile and Pay TV)
What is consumer satisfaction and how it is achieved.
A report summarising the results of the SIA's 2023 customer satisfaction survey.
A report summarising the results of the SIA's 2022 customer satisfaction survey.
An executive summary of the quantitative findings from the Insolvency Service’s annual Customer Satisfaction survey.
A report about the findings of the 2021 Compensation Recovery Unit customer satisfaction survey.
The DVLA customer satisfaction survey is used as a continuous measure of customer service satisfaction.
The report details the level of customer satisfaction and awareness of NISRA amongst NICS staff and provides NISRA with feedback on how it is performing.
A recent independent survey has found high levels of customer satisfaction with the Security Industry Authority's licence application service.
A report summarising the results of the SIA's 2021 customer satisfaction survey.
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