RM5112 - Claims: Repayment agent sends list of clients intending to make claim

Sometimes repayment agents send in lists of clients who intend to claim for a year which is about to go out of date. They usually do this shortly before 31 January.

If you receive a list of this sort

• tell the agent immediately that

• including a client’s name in a list is not sufficient to protect a claim
• you must receive the following before the time limit runs out
• specific details of the claims being prepared

or

• evidence that each client has instructed the agent to make a claim

• explain that you cannot accept a notice of intention to claim in any case where the details or evidence are lacking.