Guidance

Standards of behaviour for security operatives

Published 27 October 2020

© Crown copyright 2020

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This publication is available at https://www.gov.uk/government/publications/standards-of-behaviour-for-security-operatives/standards-of-behaviour-for-security-operatives

1. Personal appearance

A security operative should at all times:

  • wear clothing which is smart, presentable, easily identifies the individual as a security operative, and is in accordance with the employer’s guidelines

2. Professional attitude and skills

A security operative should:

  • greet visitors to the premises in a friendly and courteous manner

  • act fairly and not discriminate on the grounds of gender, sexual orientation, marital status, race, nationality, ethnicity, religion or beliefs, disability, or any other difference in individuals which is not relevant to the security operatives’ responsibility

  • carry out his/her duties in a professional and courteous manner with due regard and consideration to others

  • behave with personal integrity and understanding

  • use moderate language, which is not defamatory or abusive, when dealing with members of the public and colleagues

  • be fit for work and remain alert at all times

  • develop knowledge of local services and amenities appropriately

3. General conduct

In carrying out his/her duty, a security operative should:

  • never solicit or accept any bribe or other consideration from any person

  • not drink alcohol or be under the influence of alcohol or drugs

  • not display preferential treatment towards individuals

  • never abuse his/her position of authority

  • never carry any item which is or could be considered to be threatening

  • report all incidents to the management

  • co-operate fully with members of the police and partners, local authority, SIA, and other statutory agencies with an interest in the premises or the way they are run

4. Organisation/company values and standards

A security operative should:

  • adhere to the employing organisation/company standards

  • be perceptive of the employing organisation/company culture and values

  • contribute to the goals and objectives of the employing organisation/company

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