Public perceptions of policing: A review of research and literature
This review explores public perceptions of policing, in particular confidence and trust, plus factors and interventions that may influence public perceptions.
Applies to England and Wales
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The aim of this literature review was to understand the importance of public perceptions of policing and consider what confidence and trust mean. The review summarises available research, outlining relevant high-quality evidence on public perceptions of policing. It identified confidence and trust as distinct concepts, but with an overlap. Confidence was described as generalised support for the police as an institution. Trust related to ethical standards, police integrity and competency. The review identified factors influencing trust and confidence, including police visibility and socio-demographic factors, such as community engagement. Interventions were identified that may improve public perceptions of policing, including communication, openness and transparency. Confidence and trust can be lost if public perceptions are impacted by policing policy, procedures or actions.