OISC Code of Standards 2016 - Running the organisation & case management
Updated 24 April 2024
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1. Running the organisation
49.An organisation must have and effectively apply appropriate management structures, governance arrangements, processes and policies to support and maintain a viable and sustainable business. These must be available for inspection by the Commissioner.
50.An organisation must inform the Commissioner of the individual who has specific overall responsibility for those who give immigration advice or immigration services within their organisation.
51.An organisation must have a business plan for its current business year together with cash flow/funding projections.
52.An organisation must have current and adequate professional indemnity insurance.
2. Records and case management
53.In respect of each client or prospective client, advisers must maintain an adequate record of all interactions.
54.Records of actions undertaken on behalf of a client must clearly indicate the name of the adviser who has given the advice or done work on the client’s behalf.
55.An organisation must have and operate an effective file management system which enables it to keep clear, orderly and accurate records of all contacts and dealings with clients and others relevant to its clients’ cases. These records must be held securely, and records relating to a particular client or former client must be accessible to the client and to the Commissioner.
56.When an organisation retains a client’s original documents it must ensure that the client has a copy of those documents. The original documents must be returned to the client as soon as possible.
57.An organisation must ensure that all client records are kept for at least six years, and thereafter for the client file and associated electronic data to be securely deleted or destroyed.