Guidance
Monitor your school attendance: technical issues
Published 27 March 2024
Applies to England
© Crown copyright 2024
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This publication is available at https://www.gov.uk/government/publications/monitor-your-school-attendance-user-guide/monitor-your-school-attendance-technical-issues
Active issues
| User Type | User Issue | Description/Impact | Advice |
|---|---|---|---|
| Local authority/trust/school | IDAMS registration issue | Some users experience issues trying to register for access to the View your education data (VYED) service within IDAMS. Users receive this message: ‘Sorry, we detected that you haven’t complete registration, but the server failed to send you a confirmation email’ | Report this issue on the DfE and ESFA customer help portal |
| School | Blank data in attendance reports | Schools see ‘blank’ in the attendance data dashboard | Report this issue on the DfE and ESFA customer help portal |
| Local authority/trust/school | Mid year leavers (pupils who have left) | Students who have already left the school are showing with sessions after their leaving date. Includes the last and current academic year | Report this issue on the DfE and ESFA customer help portal |
| Local authority/trust | school level characteristics | When a school changes legal status due to academisation, local authorities and trusts may see the school’s name duplicated, if there is no URN | Report this issue on the DfE and ESFA customer help portal |
| Local authority/trust/school | Blank sessions AM and PM | Attendance reports show missing sessions. This issue only affects sessions before 22 October 2022 | We are working on this issue |
| Local authority/trust | LA/Trust missing schools | LA cannot see data from one of their schools as it does not appear in their view | Report this issue on the DfE and ESFA customer help portal |
| Local authority/trust/school | ‘NULL’ data showing | Dashboards showing data expected as a ‘False’ value is showing in the data as ‘NULL’ | Report this issue on the DfE and ESFA customer help portal |
| Local authority/trust/school | Inconsistent year group names | Pupil level fields filter showing inconsistent values (For example, Year group: Y1, 1, Year 1, year1) | This does not impact the output of your data, it is a data load issue which is being investigated |
| Local authority/trust/school | Students with no date of birth (DOB) | If a pupil does not have a date of birth listed, they may not be included in attendance reports due to the compulsory school age filter. You can view a list of pupils without a date of birth by selecting ‘no’ in the compulsory school age filter | Report this issue on the DfE and ESFA customer help portal |
Closed issues
| User Type | User Issue | Description/Impact | Status |
|---|---|---|---|
| School | Blank data | Schools see ‘blank’ for all their stats in the dashboard, due to using custom codes | Closed |
| School | End-year leavers | An issue causing some leavers to remain in your data for the next academic year | Closed |
| Local authority/trust/school | Duplicate pupils | An issue causing pupils to appear twice within school records | Closed |
| Local authority/trust/school | Incorrect SEN support pupil number | An issue causing SEN support statuses to be counted incorrectly | Closed |