Guidance
How to format maritime quality standards for assistance
Advice on how to meet the quality standards required by Article 13 Merchant Shipping (Passengers’ Rights) (Amendment etc) (EU Exit) Regulations 2019
Documents
Details
Recommendations on what carriers and operators should include in their quality standards document to make it relevant, meaningful and something by which the service standards can be measured.
The sample template of maritime assistance quality standards outlines how a carrier or operator should present its quality standards for disabled people and people with reduced mobility needs.
Published 3 November 2022