Research and analysis

DSA customer satisfaction: 2011 to 2012 business target outcomes

This report provides the outcomes of the Driving Standards Agency's customer satisfaction business targets for 2011 to 2012.

From:
Driving Standards Agency
Published
13 August 2012

Applies to England, Scotland and Wales

Documents

DSA customer satisfaction: 2011 to 2012 business target outcomes

PDF, 168 KB, 11 pages

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Details

This report shows how satisfied customers were with Driving Standards Agency (DSA) services against the targets set in its business plan.

The report also includes reports on feedback about:

  • booking tests online
  • waiting times and travelling to test
  • finding a driving instructor
  • awareness of the national standards for driving, riding and driver training
  • approved driving instructor (ADI) check tests
  • use of social media and communications with DSA
  • motorcycle candidate awareness of the enhanced rider scheme
  • awareness of the Driver Certificate of Professional Competence (CPC)
  • how informed trainee driving instructors were before starting their training
Published 13 August 2012