Research and analysis

Customer experience of business support services

Research on the customer experience of government funded business support services. BIS research paper 155.

From:
Department for Business, Innovation & Skills
Published
29 November 2013

Documents

Customer journeys in business support services

Ref: BIS/13/1296

PDF, 478 KB, 75 pages

Details

Research based on 100 in-depth interviews with small and medium-sized enterprises (SMEs) across England which had used 1 or more of the following services during 2011 to 2013:

  • UK Trade & Investment (UKTI)
  • Growth Accelerator (GA)
  • Manufacturing Advisory Service (MAS)
  • Technology Strategy Board programmes
Published 29 November 2013

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