Impact assessment
Customer Engagement Platform - Secure Messaging Service (SMS) Deflections
Screening equality impact assessment for HMRC's Customer Engagement Platform - Secure Messaging Service (SMS) Deflections project (January to March 2023).
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HMRC carries out equality impact assessments as an important part of our framework to ensure that projects and schemes do not unlawfully discriminate against those customers with protected characteristics.
HMRC completed this equality impact assessment to demonstrate that equality considerations are key in decision-making processes.
Published 22 June 2023